Return Policy
Original Sales Receipt MUST accompany all refunds and returns.
General Merchandise
General Merchandise is accepted for refund or exchange when accompanied by original sales receipt.
Merchandise must be in new, salable condition.
Software, Electronics, Media
No refunds will be issued for opened Software, Electronics, and Media.
Opened Software, Electronics, and Media may only be exchanged for replacement copies of the original item when
accompanied by original sales receipt.
Clearance Items
All sales of CLEARANCE merchandise are considered final.
Textbooks
1. Textbooks are accepted for refunds during the first two weeks of the semester for which they were purchased.
See Quick Reference below.
2. ALL books purchased new must be returned in new, salable condition. That is, free of marks and/or
highlighting, scratched covers, and torn pages. Textbooks sold in shrink wrap MUST be returned with
shrink wrap intact.
3. Lab Manuals, Reprints, Coursepacks, and Custom published books are non-returnable.
4. Original sales receipt must accompany all returns
Quick Reference
1st week of semester: Textbook and original sales receipt required.
2nd week of semester: Textbook, original sales receipt, AND *proof of dropped class required.
*Drop/Add slip OR *Original class schedule and copy of NEW class schedule.
The College Store reserves the right to refuse a refund or exchange based on non-compliance with this policy, condition of merchandise and/or unreasonable lapse of time. Check Cashing Policy
The College Store provides a check-cashing service for all members of the campus community. The College Store's ability to provide this service is based on limited available funds. Check cashing services will be suspended once available funds are exhausted. A First Niagara ATM is located in the foyer of The College Store for customer convenience.
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Checks may be cashed for up to $20 or $20 over the amount of your purchase.
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Checks over $20 may be cashed at the Registers on the Main Floor, Mon-Fri, 3pm-4pm.
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Students MUST present CWID before cashing a check.
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Checks with insufficient funds will result in a $20 service fee and the loss of check-cashing privileges. Check-cashing privileges will be reinstated upon restitution of both original check amount and $20 fee. Restitution can be made at the HWS Cashier's Office in the basement of Demarest Hall.
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Writing a bad check can result in permanent suspension of check-cashing privileges as well as denial of college records until restitution is made.
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Checks up to $200 may be cashed during the 1st week of each semester given availability of funds.
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No check cashing on Saturdays or bank holidays due to availability of limited funds.
Pricing Policy
We make every effort to insure the accuracy of pricing found on The College Store's website.
Prices subject to change without notice.
Discount Policy
1. Merchandise is routinely, and temporarily, discounted for specific items, special events, or general
clearance.
2. Discount is valid for in-store sales only, applied at time of purchase, and valid only during specific
dates and times as indicated in regular advertising.
3. Greatest discount prevails on a per item basis.
4. Multiple discount offers can not be combined. The acceptance of ONE discount offer supersedes all other
discount offers for any specific item.
5. CLEARANCE ITEMS
Clearance items are located in the southeast corner of the Mezzanine.
Clearance items remain discounted until item is sold.
Clearance item sales are considered final.
Clearance items ARE SUBJECT to multiple discounts when expressly advertised. A great time to SAVE!
Shoplifting Policy
Shoplifting is a serious crime and will not be tolerated by management and/or staff of The College Store. Shoplifters will be reported to the security department of the Colleges. Local police may be involved.
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